Privacy Policy

1. Information We Collect

We collect the following information when you interact with GateMate:

• Email address — when you join GateMate via our website or create an account in the app
• Profile information — display name, optional photo, and optional bio when you create an account
• User-generated content — short messages you send to other attendees through GateMate's intro request feature
• User identifiers — internal user ID and session tokens used for authentication
• Usage data — events you join (GateLinks), interactions within those spaces, and app activity for analytics
• Diagnostic data — crash logs and performance data used to identify and fix bugs
• Device information — device type, operating system, and app version for debugging and performance
• Coarse location (optional) — when you tap "Enable Location" on the Discover tab, your device's approximate (city-level) location so we can show public GateLinks near you. This is opt-in, used only in memory during your session, is never stored on our servers, and is never shared with other members.

We do not collect precise GPS coordinates. Location on the Discover tab is coarse (approximate city-level only), opt-in, and used solely to rank public rooms by distance. You can still join any GateLink by entering its code without ever enabling location. Turn location off anytime in your device Settings — the rest of the app continues to work normally.

If you sign in using Sign in with Apple and choose Apple's "Hide My Email" option, we receive only Apple's anonymous relay address. We never receive your real email address in that case.

2. How We Use Your Information

• Send you app access invites and product updates via email
• Enable your presence and identity within GateLinks you join
• Improve app performance and fix bugs
• Measure engagement and validate product features
• Respond to support requests or reports
• Enforce our Terms of Service and protect users from abuse

We will never sell your personal information to third parties. We do not run ads in GateMate products.

3. Visibility & Privacy Controls

GateMate is built with a privacy-first approach:

• Your visibility inside a GateLink is opt-in. You choose whether others can see you
• GateLinks are not publicly indexed or searchable. You must have a code to join
• You can block other users at any time. Blocked users cannot see or interact with you
• You can report any user or content that violates our Terms of Service
• You can leave a GateLink at any time and your presence is immediately removed

4. Data Sharing

We share data only with the trusted services required to operate GateMate: Supabase (backend database & authentication), Apple App Store Connect (iOS distribution & crash reporting), Formspree (email submissions), Google Fonts (website fonts), and Microsoft Clarity (anonymous website session analytics). All third-party services are required to maintain the confidentiality and security of your data.

Analytics & session recordings

Our website uses Microsoft Clarity to record anonymous session data (clicks, scrolls, and page flow) so we can improve the user experience. Clarity does not collect any personal information — recordings are automatically masked to hide input values, form fields, and any sensitive content. Clarity is only loaded after you accept the cookie consent banner. You can opt out at any time by clearing your browser storage or using a tracker-blocking extension.

5. Data Retention & Account Deletion

You can delete your account and all associated personal data at any time — In-App (Settings → Delete Account), on the Web at gatemate.net/delete-account, or by emailing info@gatemate.net. Deletion requests are processed within 30 days. Email addresses are retained until you unsubscribe or request deletion.

6. Security

• All data is encrypted in transit using HTTPS/TLS
• Row Level Security (RLS) is enforced on all database tables
• Authentication is handled with secure session management
• Passwords are hashed and never stored in plain text

7. Children's Privacy

GateMate is intended for users 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

8. Your Rights

Depending on your location you may have rights to Access, Correction, Deletion, Opt-out, and Portability of your data. California residents have additional rights under the CCPA. We do not sell personal information. To exercise any right, email info@gatemate.net.

9. Changes to This Policy

We may update this Privacy Policy as GateMate grows. Significant changes update the "Last Updated" date above. Continued use constitutes acceptance.

10. Contact

Email: info@gatemate.net  ·  Company: QAlytics LLC dba GateMate™